FREQUENTLY ASKED QUESTIONS

Do I need to be home?
Whether or not you’re home during your booking is up to you! When you make a booking, you’ll be prompted to give your professional entry instructions. (We strongly recommend that someone should be around, or ensure to keep all your valuables away from harm’s way). If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the booking. Whatever you’re most comfortable with is fine.
How do I make a booking?
You can make a booking through the web or on your mobile phone. Click on the make a request button on the website or call directly through our phone lines to make a request. We’ll collect a few personal details (like your name and phone number), your address (so a professional is able to locate your home/office), and your payment information. After that, we’ll send a confirmation email after all verifications of payment, address etc, has been made. You can also request for a service through our social media platforms (twitter, facebook).
How does HIPCITY Freelance work?
Get everything done with just a few clicks. HipCity Freelance Hub is the leading platform for connecting individuals looking for easy and quick services with top-quality, pre-screened independent service professionals. From domestic needs to non-core business needs, HipCity instantly matches thousands of customers every week with trusted professionals in Abuja and Calabar. Our booking process is within a finger-snap, secure payment, and a 100% money-back guarantee.HipCity affords you the easy life in the most convenient ways unimaginable. Ready for quick service?
  1. Start by visiting our site www.hipcityhub.com
  2. Fill a booking request form. We’ll double-check to make sure we’re available in your area.
  3. Pick your convenient time and we’ll be there
  4. Make an electronic payment for the service, and confirm your booking.
  5. A well vetted and highly-rated professional will arrive at your address ready to get the job done right on time.
  6. To check scam and improve safety measures, every professional sent to you must present a unique identifier code that is known only by you and is generated per task.
That’s it. We’ll see you soon.
Money-back guarantee
Your satisfaction is our happiness. Our quality is nonnegotiable, we aim to stay above mediocrity and maintain best practice standard. If you get dissatisfied with our service at any point, we’re determined to make it right. All our professionals work as a team, as such we have standby professionals to correct any wrong that may leave you dissatisfied from the assigned professionals with no extra charge. Still not satisfied? We will refund your money (service charge meant for the professional), after all verifications has been made. Please be guided that claims regarding service must be made at most 72 hours of the task completion.
What’s the cancellation policy?
Skip, reschedule, or cancel a day in advance for free. Plans change? Don’t panic we understand. Cancel or reschedule any request appointment at least 30 minutes after verification for free. (Our professional freelancers take maximum of 1 hour to show up at requested address). If you make a change to a booking after the 30 minutes to the appointed time will attract a fee, as these short notices can cause the professionals using our platform to lose valuable work. You can also cancel your service request for free, for post bookings (i.e booking made days before the appointment time) If it gets down to the wire, and you need to skip or cancel after one hour, you’ll be charged the full price of the booking. You can’t reschedule a booking with less than two hours until the start time. In most cases, these fees and charges are paid directly to the professional.